It’s that time of year again: Customer Service Week 2022 has begun, and we’re as ecstatic as Arsenal fans. Customer Service Week is an international celebration of the value of customer service and the people who serve and support customers daily. This year’s worldwide theme is “Celebrating Service,” and it is only fitting that we celebrate the importance of customer service and the people who provide it.
Here are six tips on how to celebrate this year’s customer service week.
- Movie Night
Watching movies remains a fun way to unwind after a long day of ‘kind regards,’ ‘please find attached’. Movies allow us to feel a wide range of emotions, including excitement, happiness, sadness, intensity, comfort, shock, and nervousness. This emotional roller coaster is one of the reasons we enjoy watching movies, and it helps us bond with team members, so why not watch ‘Anikulapo’ or ‘King of Thieves’ with your team?
While paired up, the art of singing along to a recorded song is bliss. The most exciting aspect of this activity is chewing your lips and humming along to the song instead of singing the correct lyrics as they play out in front of you. To top it off, you get to scream at the top of your lungs with your colleague. This enthralment allows you to relax, see your team member in a different light outside of the workplace, and possibly discover your partner’s hidden singing abilities.
- Games Night
Games night is most often guaranteed to be filled with laughter, excitement, and sweet tension. But to make sure it doesn’t flop, ensure your choice of game is not boring, or it could ruin the relaxation moment. Hosting a game night helps your employees or customers to be free, laugh, and express their inner child, and it should be done properly. Here are some examples of fun games: Drop a hint, mirror charades, indoor bowling, virtual reality gaming, etc.
- Express Appreciation
“Thank you for the work you do.” “Your commitment means a lot to us.” These simple golden statements go a long way into the hearts of your employees and co-workers. Everyone loves to feel appreciated, valued, and recognized after putting in resources, time, energy, commitment, and skill into their tasks. Expressing appreciation to your employees boosts their confidence and creates a healthy work environment. Your customers should not be left out. Send them a message reminding them that there is no you without them.
- Spa treatment
All work and no play makes employees cranky and prone to mistakes. Taking a spa treatment is a proven way to help your nerves relax, relieve stress, improve sleep, lower blood pressure, and reduce anxiety. It helps clear the fog clogging your creative ability and ability to deliver promptly. You can choose to treat your employees to a spa day to let them relass and be taken care of away from the office.
Who doesn’t like freebies? Especially when it is a product or service you will like to experience. A giveaway creates anticipation and participation amongst your employees or customers because everyone wants to win something. Your choice of gifts depends on your organization, service, or product. Whichever you choose, giving out gifts is a trusted way to put smiles on customers' or employees’ faces and at the same time drive awareness for your brand.
In the meantime, MTN is conducting a giveaway to celebrate Customer Service Week and to stand a chance of winning, all you have to do is take a picture of yourself with any item that depicts MTN and fill in a survey with the link https://t.co/cOWrVsNvpg while using the hashtag #CelebratingService#MTN180CelebratingYOU. How do you intend to celebrate service?